Princess Polly Help Center
Everything you need to know about your order, shipping, and returns.
How long will it take for my order to arrive?
Standard shipping typically takes 3-6 business days, while Express shipping arrives within 1-2 business days. Please note that processing times may increase during peak sale periods.
What is your return policy?
We offer returns for a refund or store credit within 30 days of delivery. All items must be in original condition with tags attached. Please note that final sale items are not eligible for return.
How do I track my package?
Once your order has shipped, you will receive an email with a tracking link. You can also track your order directly through our website by entering your order number and email address.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay, Klarna, and Shop Pay, allowing you to buy now and pay later.
How do I know what size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the 'Fit' notes in the product description.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.